2020 has been a challenging year for everyone including businesses. Unfortunately, our fight against this pandemic is still ongoing, although the situation presented good opportunities and positive economic outlook for the cleaning industry, businesses should operate within the new norm in order to thrive. Here are 7 trends that will set your business apart in 2021:
COVID-19 Cleaning – Since we have learned that this virus spreads through the air, many office buildings have started focusing more on the cleanliness of their facilities by asking more frequent and detailed cleaning which also requires more hands-on time than ever.
Green Cleaning. Green cleaning will continue as it is expected grow to $11.6 Billion by 2029. Buildings would need a LEED compliant cleaning in order to be certified, so a specialization in green cleaning could be your entry point to this growing market.
Add-On Services. Additional services like lawn care, HVAC cleaning, window cleaning, water blasting, etc. will provide added value to your clients. At the end of the day, it is about having that one-stop shop that keeps your customers from contacting another service provider to do these services.
Specialised Services. Whether its biohazard or crime scene cleaning, hospital and health care facilities cleaning or floor (carpet, marble, etc.) cleaning, these require specific trainings and procedures but the competition is still not that crowded.
Improved communication with clients. Clients nowadays want to be part of the process and giving more details to your customer on what your team does makes it clear for them to know how much work goes into each jobs. These questions will be your opportunity to highlight your business’ careful and thoughtful approach about your services.
Employee Training. Whether you offer specialised services or not, employee training is an essential part of a cleaning business to maintain a high-quality service as well as to improve the retention rate of your staff for more stability on your operations.
SOFTWARE TOOLS. Not to be biased (since we’re a software provider for the cleaning industry), but having a comprehensive business operating system is a powerful addition to your business processes as this will drive operational efficiency, improve customer service, minimise operational cost and will help you focus on growing your business.
These trends doesn’t really have to be all or nothing, but can definitely work wonders for your business, especially if your mix them up with excellent customer service, transparency and high quality of service. At the end of the day, this is what your customer wants and this is what keeps you in business.
If you want to learn more on how WorkVue can help drive operational efficiency, improve customer service, minimise operational cost and help you grow your business through a single source of truth, book a demo, call us at 0800 967 588 or email us at info@workvue.io and we’d love to tell you more!
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