Privacy Policy

Introduction

This notice describes our privacy practices and how we process your Personal Data to support our website, products, and any other services we may offer (our “services”).

We may update it from time to time, and where the change is significant, we’ll let you know by sending you an email.

‍WorkVue

WorkVue (“we”, “us”, “our”) is a company headquartered in Auckland, New Zealand. Contact details for our locations can be found on the Contact page of our website.

We provide a cloud-based field service management software that helps service businesses across New Zealand and Australia improve processes, reduce costs, and better manage profitability. To find out more about our services, you can visit the WorkVue website.

Your Personal Data

Personal Data means any information about you, such as your name, phone number, email address, support conversations, comments on reports, or any other information that can be linked to your user account. If the personal data has been aggregated or anonymised so that you are not able to be identified from that information, then this notice does not apply.

Personal Data may also include sensitive information such as financial data or health information, which we handle in compliance with applicable laws.

What kinds of information do we collect?

Information you provide

The majority of information we collect is provided directly by you. For example, when you sign up to use our services, create or share content, collaborate on the field service management platform, or contact us with questions or requests for support.

Information we collect automatically

We collect some information automatically when you visit our website or use our services, such as your IP address or browser user-agent. We also collect information on your usage of our website and services, including pages visited, actions performed, and content viewed. This helps us understand how you use our products and improve them continuously.

Information we get from third parties

Occasionally, we may collect personal data about you from third-party sources such as publicly available materials or trusted partners, like integrations with accounting systems or online payment transactions. Where we collect Personal Data, we will only process it:

1. To perform a contract with you, or
2. Where we have legitimate interests that are not overridden by your rights, or
3. In accordance with a legal obligation, or
4. Where we have your consent.

How we use your Personal Data

The main way we use your Personal Data is to provide and support the services that we offer to you. Additionally, we may use your information in the following ways:

1. To communicate with you
   • We may send marketing communications, service updates, and policy changes. Additionally, we may use your Personal Data for support and relationship management.
2. Provide measurement and analytics
   • We may use your Personal Data to help our partners understand the effectiveness and usage of our services.
3. Research and reporting
   • We may use your Personal Data to create aggregated, anonymised reports and research, which may be shared publicly or with third parties.
4. Automated decision-making
   • We may use automated processes to analyze data for insights or decisions. You have the right to request a manual review of decisions made solely through automated means.

How long we keep your Personal Data

We retain your data until it is no longer necessary to provide our services or until your account is deleted. Retention depends on legal requirements, dispute resolution, and business needs.

When you delete your account, we permanently delete your Personal Data, and this action cannot be undone. However, certain transactional data (e.g., financial transactions, invoices) may remain as part of our records, but it will no longer be linked to your account.

Sharing your Personal Data

We may share Personal Data:

1. With your consent or at your direction
   • For example, sharing reports with third parties or inviting users to your account.
2. With third parties that help us provide services
   • This includes partners who process payments or host our data.
3. In case of a business transaction
   • If we sell or negotiate to sell any business assets, your Personal Data may be disclosed as part of that transaction.

International transfers

We may transfer your Personal Data to Australia, where our hosting servers are located, or other countries as necessary to provide our services. These transfers are conducted in compliance with applicable laws, including the use of Standard Contractual Clauses (SCCs) or equivalent safeguards. For further information, contact us at info@getworkvue.com.

Your rights

You have the right to:

1. Access, correct, or delete your Personal Data.
2. Withdraw your consent where processing is based on your consent.
3. Receive a copy of your data in a machine-readable format.
4. Object to or restrict processing of your data.
5. Interact with us anonymously or under a pseudonym, where practical.
6. Lodge a complaint with the relevant authority:
   • New Zealand: Office of the Privacy Commissioner (www.privacy.org.nz)
   • Australia: Office of the Australian Information Commissioner (www.oaic.gov.au)

To exercise any of these rights, email us at info@getworkvue.com.

Security

We prioritize the security of your Personal Data. Appropriate technical and organizational measures are in place to ensure its confidentiality, integrity, and availability. If you would like more information, contact us at info@getworkvue.com.

Questions?

If you have questions about this Privacy Notice or how we collect, use, or secure your Personal Data, contact us by email at info@getworkvue.com or by post:

ATTN: Data Protection Officer
PO Box 15370
New Lynn
Auckland 0640
New Zealand